Shipping Policy

Effective Date: 02/06/2026

1. Introduction

At Game Supply Co ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, UrbanDrummer.com.

We work with a network of trusted game suppliers to get you the right gear as quickly as possible. Because of this, items in the same order may ship separately and arrive at different times. You'll receive tracking details for each package ones it ships.

2. Shipping Destinations

Countries We Ship To:
48 lower states, United States

Because of the size of the products being shipped we do not ship to Alaska or Hawaii.

3. Shipping Costs

Domestic Shipping (United States):
Standard Shipping: Free

No Hidden Fees:

All shipping costs are free. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within as soon as possible, usually within 1-2 business days (Monday to Friday, excluding holidays). Some items are assembled on demand and can take 2 - 4 weeks to be shipped.

Order Cut-Off Time:

Orders placed before e.g., 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

We make every effort to get your order delivered in an expeditious manner. Many of our items (Arcade games, some golf products, etc) are built or assembled on demand and so have a 2 - 4 week window to produce. As soon as possible, your order will be on it's way to you, but realize it can take some time to. build some of the built on demand pieces. Products that are ready to ship will generally be sent in a window of 1 to 2 business days where possible.

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, manufacturing setbacks, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers:

Domestic Carriers: USPS, UPS, FedEx, freight.

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information:

Tracking Number

Carrier Name

Link to Track Your Package

After your order has been shipped, you will receive an email containing:

How to Track Your Order: we will send tracking number when order is shipped

Enter your tracking number to view the status and estimated delivery date.

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at customer.care@gamesupplyco.com or (719) 246-9939.

Lost Packages:

Verify the shipping address provided.
Check with neighbors or building management.

Contact us for further assistance if your tracking information indicates that your package was delivered but you have not received it.

8.2 Damaged Packages

Reporting Damage:

Take photos of the damaged packaging and items.

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

If any items are missing from your order:

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:

Returns are accepted within 7 days of receiving your order.

Conditions for Returns:

Items must be unused, undamaged, and in their original packaging.

Certain items (personalized or close out goods) may not be eligible for return.

Return Shipping Costs:

Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds:

Refunds are processed within 14 days after receiving the returned item.

Refunds will be issued to the original payment method.

For More Information:

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

We will contact you to arrange reshipment.

Additional shipping charges may apply.

If a package is returned to us due to an incorrect address, we will reach out to you to correct the incorrect address.

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: customer.care@gamesupplyco.com

Customer Service Phone: (719) 246-9939

Company Address:

Game Supply Co
1668 Pinon Glen Circle
Colorado Springs, CO 80919

Our customer service team is available Monday to Friday, 10 AM to 5 PM MST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Game Supply Co.

We appreciate your business and are committed to providing you with exceptional service.